After your Xbox has powered down, unplug the power cord and wait 2 minutes. On your Xbox, press and hold the Xbox button until the light behind it turns off (about 5 seconds). If there’s no Xbox Live server errors at all, your next move is to make sure that you reboot the Xbox One console. If everything is up and running, then you need to continue your troubleshooting. On your computer or smartphone, visit the official Xbox Live status page to know if there's on-going server problems. This is the very first thing that you need to do. Below are the things that you must do if your console can’t seem to connect to Xbox Live services. Troubleshooting Xbox One connection problemsįixing Xbox Live problems is generally easy but it take several steps. If your console has physical damage or exposed to elements, it’s possible that you have a hardware issue at hand. In some cases, bad hardware like network card failure or motherboard malfunction can lead to connection issues. If you’re running a modded console, we suggest that you revert its software back to its official version before connecting to Live again. Software modification or tampering may also sometimes block a console from connecting to Live. Make sure that you keep the software of your console up-to-date, especially if you don’t connect to Live regularly. Although connection problems due to software issues is not widespread, many people finds it useful to install updates to fix issues. If your Xbox One won’t connect to Live, it’s software may be outdated or there may be an unknown software bug that prevents it from connecting. Be sure to restart the console before connecting to Xbox Live again. An electronic device may encounter bugs if left running for an extended period. Random console bugs.Īnother possible reason for Xbox Live connection problems can be from the console itself. If any of these devices is not running properly, your Xbox Live connection may run slow, disconnects, or simply stop working at all. Some of these devices include your home network equipment like modem, hub, and/or router. The signals from your Xbox One console runs through a chain of devices in the entire network until it reaches to Xbox Live servers. If you’re getting such a message, all you have to do is to wait until the issue goes away. Normally, you would get an error message on your screen telling you that Xbox Live is not reachable at the moment. Xbox Live servers may go down from time to time. There are a number of factors that you must consider if your Xbox One is not connecting to Live service. Possible causes why Xbox One won’t connect to Live If you are having a problem connecting your Xbox to Live service, this troubleshooting guide should help you fix it. This issue happens from time to time for some users. However, it can also be a source of frustration if your Xbox One console won’t connect to Live for some reason. The benefits of having an Xbox Live subscription clearly outweighs the cons. While your Xbox One can be used for offline play, it’s more fun if it connects online with Live.
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